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Sending from a Custom Email Address (Configuring DNS)
ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…
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What are campaign ideas I can use to get started?
During your free trial, we recommend creating and sending at least one campaign in order to enjoy the full ThankView experience, including analyzing your metrics.…
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What features are included in my free trial?
We’re helping you foster closer relationships with your donors by keeping it simple, efficient, and free for 14 days. You’ll be granted access to tools from all level packages including video editing,…
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Video Request Best Practices
The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…
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3 Tips for Organizing Your Video Library
The Video Library holds all of the videos you've ever recorded in, uploaded to, or received into the ThankView platform. Whether you're a small shop or a large organization,…
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Using ThankView on a Mobile Device
While ThankView currently does not have an official app for mobile phones, the platform was still created to offer a great mobile experience through your phone's web browser.…
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Setting Up Microsoft Single Sign-On (SSO)
If you’ve ever logged into an account by skipping username/password entry and clicking a button that says ‘Log in with [Website]’ - congrats, you know what Single Sign-On (SSO) is!…
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Zapier Integration
ThankView is publicly accessible on Zapier, which is a product that allows end users to integrate the web applications they use. The direct link to our Zapier app can be found at https://zapier.…
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Bloomerang Integration
Bloomerang is a cloud based donor management and fundraising software for nonprofits of various sizes. Its core functionality includes a donor database and constituent relationship management (CRM)…
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Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
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SFTP Documentation
SFTP (SSH File Transfer Protocol) is a secure file transfer protocol. An SFTP can automatically upload your ThankView data into the SFTP, which you can then connect to your CRM.…
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Community Funded Integration
Community Funded is a crowdfunding platform that equips you to take your fundraising to the next level by growing your donor network and connecting them to your greatest needs.…
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Salesforce Integration
The Salesforce integration is a two-way integration where ThankView engagement data is pushed into Salesforce and Salesforce lists can be pulled into ThankView.…
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Service-Level Agreement Policy
Our servers have had 99.9% uptime since launch. We do updates to our application weekly, but our updates are immediate and do not require downtime. In the event an update or server maintenance…
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Privacy Policy
The following privacy policy (the “Privacy Policy”) outlines the types of personal information that ThankView, LLC (“we,” “our,” or “us”) collects when operating services through our website https:…
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Data Storage FAQs
How long is my data saved? How is my data protected? Is ThankView cloud-based? How long is my data saved? Your data and contacts do not expire for the duration of your subscription.…
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Terms and Conditions
This Client Agreement (the “Agreement” or “Terms”) is entered into by and between ThankView, LLC (referred to interchangeably as “ThankView”, or the “Company”) and that client (the “Client”)…
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IP Addresses
IP Addresses If tests are not going through, or your ThankViews are going to spam even after setting these up, you will need to allow our IP addresses: @thankview.com @emails-txn1.thankview.…
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Managing Users in Your Portal
A user is an individual with a unique login to a ThankView portal. Only Admins can add, edit, and delete users. Adding Users Log into your ThankView portal and click the monogrammed dropdown in the…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…
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Exporting Your Metrics
Exporting Metrics Go to the Metrics page > click Export Metrics. Select which report you'd like to export from the dropdown. Report Types Email Campaign Report:…
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Creating Lists Using Actionable Metrics
Actionable metrics allow you to track every step of your recipients' interactions in real-time and use that data to intelligently re-engage. You can create custom filtered lists based on your metrics…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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Web-Safe Campaign Fonts
Web-safe fonts are fonts that can adapt to any browser on any device. We have Basic Fonts that will always be displayed properly on a web page, even if these fonts aren't installed on your users' or…
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Sending Texts from a Custom Phone Number
Delivery via text with a custom phone number is available for Pro and Premium clients. Why make the distinction between email and text campaigns? To provide more insight regarding the performance of…