-
Sending ThankViews to Separate Contacts that Share One Email Address
ThankView de-duplicates a contact when you add them more than once so that there is only one contact profile per recipient in your portal. The email address is the main identifier.…
-
The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
-
Webinar: Building an ODDER Campaign
https://www.loom.com/embed/b3ee35d8b12b4201a3ae384d9bf0a1d1
-
Writing Strong Subject Lines and Email Messages
The subject line and email message will often determine whether or not your recipient opens your ThankView or not. Let's explore ways to nail the copy inside of your campaign! Also,…
-
Uploading Recipients from RE NXT Lists
We know you love our Raiser's Edge NXT integration, so we’ve been working to make it even more seamless. Now, you can import a list from your Raiser’s Edge database directly into ThankView - no more…
-
Sending from a Custom Email Address (Configuring DNS)
ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…
-
Landing Page & Envelope Dimensions
A common question is, "I understand what I'm supposed to upload, but what size should my files be?" We're going to break it down for you right now! Landing Page Asset Dimensions Landing Page…
-
How to Design a New Landing Page
https://www.loom.com/embed/4d155359b01b4a08b8a07b0577f072d2 Image Color Picker: https://imagecolorpicker.com/en Color Contrast Checker: https://accessibleweb.com/color-contrast-checker/
-
ThankView Campaign Walkthrough
https://www.loom.com/embed/0345a9ebcc9641038997addbe7b9c3ef
-
Video Requests Part I: Building A Video Request Campaign
https://www.loom.com/embed/febed333860146c5bd57c8ae12ee18c1
-
Switching Between Portals
ThankView considers a client a multi-portal organization when there are three portals under one account. A multi-portal organization has an additional permission level called Super Admin which allows…
-
Beginner's Guide: ODDER Campaigns
ODDER stands for On-Demand Digital Endowment Reports and allows you to send static and dynamic PDF reports. ODDER is a separate product offering, so you will only have the ability to create an ODDER…
-
Displaying a PDF in a ThankView
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can display a PDF document directly beneath your…
-
Designing Custom Envelopes
The envelope format allows you to deliver your video via a digital envelope, and is an opportunity to create a fully branded experience for them. The Envelope Builder is available for Pro and Premium…
-
Building Custom Landing Pages
The Landing Page is where your recipients view your videos, and is an opportunity to create a fully branded experience for them. The Landing Page Builder is available for Starter, Pro, Premium,…
-
All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
-
Understanding Account Health
Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…
-
Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
-
All About: Merge Fields
Have you ever gotten an email from a company's newsletter that referred to you by name? Chances are, their marketing team didn't type out personalized emails to each of their customers - they used…
-
RNL Engage and ScaleFunder Integrations
Our integration with Ruffalo Noel Levitz includes RNL Engage and ScaleFunder, and is available for customers within all package tiers. RNL Engage With this integration,…
-
All About: 1:1 Video Contact Linking
What is Contact Linking? 1:1 Video Contact Linking is a feature that allows you to connect your 1:1 videos to contacts in your ThankView portal. When you link a contact to a 1:1 Video,…
-
ThankView Product Updates: April 2024
4/11/24: 1:1 Video Contact Linking You can now get a more holistic view of engagement with 1:1 Video Contact Linking! This enhancement allows you to connect your 1:…
-
ThankView Campaign Walkthrough
During this training, we will walk you through every part of the ThankView platform, including creating a campaign and analyzing metrics. To dive deeper into building campaigns,…
-
1:1 Personal Video Walkthrough
During this training, we will walk you through the ThankView 1:1 Personal Video feature, including creating and sending a 1:1 video and reviewing best practices.…
-
Stewarding Your Donors with ThankView + Q&A!
During this training, we will highlight some of our favorite examples and best practices, and showcase how to create a Thank You campaign. To learn more about creating a Thank You campaign,…