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Using ThankView on a Mobile Device
Contents Overview FAQs Overview While ThankView currently does not have an official app for mobile phones, the platform was still created to offer a great mobile experience through your phone's web…
- 6 mths ago
- 63
- Troubleshooting
Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
- 6 mths ago
- 230
- Troubleshooting
Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
- 6 mths ago
- 17
- Troubleshooting
Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
- 6 mths ago
- 17
- Troubleshooting
Help: Video Issues
Contents I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library,…
- 6 mths ago
- 994
- Troubleshooting
Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
- 6 mths ago
- 6
- Troubleshooting
Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
- 6 mths ago
- 9
- Troubleshooting
Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
- 6 mths ago
- 12
- Troubleshooting
Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
- 6 mths ago
- 13
- Troubleshooting
Common Error Messages
Contents error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code…
- 6 mths ago
- 94
- Troubleshooting

Find solutions to some of the more technical issues.

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Hello! Need help with ThankView?

Troubleshooting

Using ThankView on a Mobile Device

Why are my recipients invalid?

Why is my audio out of sync with my video?

Why won't my browser open ThankView?

Help: Video Issues

Why is my webcam not recording when using Safari and a Bluetooth device?

Why are my videos pixelated when recording on iPhone/iPad?

Why am I receiving an error message when recording with my webcam?

Why am I getting a file-type error when uploading my list?

Common Error Messages

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