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Help: Video Issues
Contents I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library,…
- 1 mth ago
- 478
- Troubleshooting
Help: Recipients & Contacts
Contents Why are my recipients invalid? Why do my recipients have duplicate names on their envelopes? How can I mass delete contacts? Why am I getting a file-type error when uploading my list?…
- 1 mth ago
- 119
- Troubleshooting
Help: Problems with Sends
Contents Why are my emails not deliverable? Why are recipients showing up on the Recipients page and not on the Send page? I tried sending a test to myself multiple times but it won't come through!…
- 4 mths ago
- 139
- Troubleshooting
Help: Metrics
I sent out a campaign, why does it say I have no metrics? Depending on how old the campaign is, you may need to filter the Metrics dashboard to show the correct time period of data.…
- 4 mths ago
- 42
- Troubleshooting
Help: Error Messages
Contents Every time I try to play my video, I receive a 224002 error message. What does it mean? I'm trying to download a CSV of my contact list but I receive this error message:…
- 4 mths ago
- 26
- Troubleshooting
Help: ThankView on Mobile
While ThankView currently does not have an official app on mobile phones, the platform was still created to offer a great mobile experience through your phone's browser.…
- 3 mths ago
- 29
- Troubleshooting
Help: Duplicate Names on the Recipient
Our system de-duplicates contacts, using the email as the main identifier to make sure there are no duplicate contacts in your account. Having recipients show up with duplicate names on their…
- 1 mth ago
- 22
- Troubleshooting

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