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Writing Strong Subject Lines and Email Messages
The subject line and email message will often determine whether or not your recipient opens your ThankView or not. Let's explore ways to nail the copy inside of your campaign! Also,…
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Designing Custom Envelopes
The envelope format allows you to deliver your video via a digital envelope, and is an opportunity to create a fully branded experience for them. The Envelope Builder is available for Pro and Premium…
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Blackbaud Raiser's Edge NXT Integration
Using the Blackbaud RE NXT integration, you can add contacts to a ThankView campaign, list, or send a video with Blackbaud workflows and track the results.…
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Building Custom Landing Pages
The Landing Page is where your recipients view your videos, and is an opportunity to create a fully branded experience for them. The Landing Page Builder is available for Starter, Pro, Premium,…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…
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Sending from a Custom Email Address (Configuring DNS)
ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…
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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
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Ultimate ThankView Resource Guide
This is your one-stop-shop for all things related to learning ThankView! Take a gander at the resources you have at your fingertips: peruse our articles, hop into a live training,…
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Salesforce Integration
The Salesforce integration is a two-way integration where ThankView engagement data is pushed into Salesforce and Salesforce lists can be pulled into ThankView.…
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All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
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Beginner's Guide: Thank You Campaigns
Whether you're brushing up on old skills or building your very first campaign, this step-by-step guide will teach you everything you need to know about creating a simple,…
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Campaign Types & Use Cases
It's helpful to categorize each campaign as accurately as you can so that you can compare the performance of different types of campaigns on your Metrics page.…
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Managing Users in Your Portal
A user is an individual with a unique login to a ThankView portal. Only Admins can add, edit, and delete users. Adding Users Log into your ThankView portal and click the monogrammed dropdown in the…
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Beginner's Guide: Video Request Campaigns
This step-by-step guide will teach you everything you need to know about creating a Video Request campaign. Use this campaign type to request videos from students, faculty, staff, patients, parents,…
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Navigating the New Anti-Spam Standards for 2024
We recently did a webinar about these new requirements, you can check out a recording of the session and download the slide deck. Effective February 2024,…
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Beginner's Guide: 1:1 Personal Video
ThankView 1:1 Video is a helpful new feature that allows you to record one-off videos for your donors without having to build and configure entire campaigns!…
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What is a Tracking Pixel?
A tracking pixel is a graphic with dimensions of 1x1 pixels, which is small enough that visitors to the page shouldn't notice it. It is loaded when a user visits a website and it tracks user…
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Sending and Resending ThankViews
Inside of a campaign, the Send page is where you'll schedule your your ThankViews to be sent - you also have the ability to resend them. Sending Campaigns Before sending your ThankViews,…
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Understanding Account Health
Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…
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Common Error Messages
error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code 224002 can…
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User Permission Levels
When managing users in your ThankView portal, you may set various permission levels that determine how much access that user has to create and edit content, record videos, pull metrics, etc.…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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All About: Metrics
Metrics Glossary Total Sent: ThankViews sent from your portal Opened: the number of recipients who opened their ThankView email Clicked: the number of recipients who clicked to watch their video…
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Adding, Editing, Deleting Contacts
Adding Contacts Contacts Page Log into your ThankView portal, click Contacts, then click + Add Contacts. You can either upload a spreadsheet (.csv, .xls, .xlsx) or add the data manually.…