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ThankGiving Partnership & Resources
Contents ThankGiving Givebutter Helpful Links ThankGiving The days of donation links and form-embedding are over! With ThankGiving, you can collect donations quickly and easily,…
- 6 days ago
- 100
- Integrations & Partnerships
How-To: ThankGiving Campaigns
To get started creating and sending Thankgiving campaigns, you will need to integrate Givebutter and ThankView. 1. Go to your ThankView portal > Settings > Integrations, then scroll down.…
- 6 days ago
- 111
- Building A Campaign
User Permission Levels
Users can be assigned different levels of permission, based on how much access they're granted by the portal's Admins. There are 7 different levels, and users can be assigned to 1 or multiple of…
- 6 days ago
- 178
- Managing Users
Notification Settings
In ThankView, you can get in-app notifications or email notifications. The notifications that you can get are there to let you know if: A campaign just went live You've had a successful campaign…
- 6 days ago
- 40
- Settings
The Metrics Page
Contents Defining Terms Custom Metrics Filters Custom Metrics Filters Examples View Metrics for Recipients Who Received a Thank You or Appeals & Solicitations Campaign View Recipient & Campaign…
- 10 days ago
- 164
- Metrics
Internet Explorer 11 - End of Support
Microsoft will be ending support for certain operating systems starting June 15, 2022. Microsoft has or will be dropping Internet Explorer 11 support for several apps including Microsoft Teams…
- 12 days ago
- 3
- Terms & Policies
Video Library: Folders
On the left-hand side, we include a few folders for you. The Favorites folder can store your frequently used or special videos. The Replies folder will hold any video replies you receive.…
- 12 days ago
- 13
- Videos & Video Library
RNL Engage and RNL ScaleFunder Integrations
The RNL Integration allows existing ThankView and RNL clients to link their current RNL platform with their current ThankView platform. We've partnered with Ruffalo Noel Levitz to create an…
- 2 wk ago
- 19
- Integrations & Partnerships
Video Library Settings
This feature can be found in the My Portal section of your Settings . This feature provides you with the option to filter your videos so that your videos saved in folders do not show in the “All”…
- 1 mth ago
- 16
- Settings
Help: Video Issues
Contents I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library,…
- 1 mth ago
- 478
- Troubleshooting
How-To: Thank You Campaigns
Whether you're brushing up on old skills or building your very first campaign, this step-by-step guide will teach you everything you need to know about building a simple,…
- 1 mth ago
- 466
- Building A Campaign
Unmuting a ThankView Video
All ThankView videos auto-play when a recipient clicks to view their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays the video…
- 1 mth ago
- 15
- Videos & Video Library
Help: Recipients & Contacts
Contents Why are my recipients invalid? Why do my recipients have duplicate names on their envelopes? How can I mass delete contacts? Why am I getting a file-type error when uploading my list?…
- 1 mth ago
- 119
- Troubleshooting
Deleting Contacts
If you would like to delete someone from your contact list, you can go to the Contacts page and select who you need to delete. This will delete that person from every campaign that they are in,…
- 1 mth ago
- 123
- Contacts
Help: Duplicate Names on the Recipient
Our system de-duplicates contacts, using the email as the main identifier to make sure there are no duplicate contacts in your account. Having recipients show up with duplicate names on their…
- 1 mth ago
- 22
- Troubleshooting
Editing and Deleting Campaigns
How do I delete campaigns? On your Campaign page, you'll see an arrow to the right of each campaign. Click this will take you to a dropdown with several options, select Delete Campaign .…
- 1 mth ago
- 94
- Building A Campaign
Downloading Videos
Your recipients can download their ThankView video by clicking the Save button on the landing page. If you would like to turn off this feature, you can do so on the Page tab.…
- 1 mth ago
- 75
- Videos & Video Library
All About: Captions
Contents Adding Captions To Videos Captioning Within a Campaign Captioning from Your Video Library Options for Captioning AI Captions Paid Human Captioning Adding Human Captions: More Info:…
- 1 mth ago
- 290
- Videos & Video Library
Video Editing
Contents How To Trim Your Video How To Remove the Black Bars on your Video How To Add/Combine Multiple Videos in One ThankView How To Trim Your Video You can trim your videos either in the Video…
- 1 mth ago
- 166
- Videos & Video Library
FAQs: Video
Your videos are the heart of your ThankView campaign. Needless to say, it's important to record and select the videos that effectively deliver your message,…
- 2 mths ago
- 383
- Videos & Video Library
Combining Multiple Videos
You can combine an unlimited number of videos together in addition to your video intro. You can find this feature in your Video Library and press the Combine Videos Button,…
- 2 mths ago
- 194
- Videos & Video Library
How-To: ODDER Campaigns
Contents Step 1: Create an ODDER Campaign Step 2: Configure Email Appearance and Set Password Step 3: Add Optional Report PDFs Step 4: Set Sharing Settings Step 5:…
- 2 mths ago
- 109
- Building A Campaign
Uploading Landing Page Backgrounds
Please Note: This feature is only available on our current tiered packages. If you have any questions, please let us know at support@thankview.com . Adding a custom background image to your landing…
- 2 mths ago
- 192
- Email, Envelope, & Landing Page
Uploading a PDF to a Landing Page
Contents Including a PDF in your campaign Interested in the PDF Display feature? Need to decide between ODDER and PDF Display? The Display a PDF feature allows you to include a PDF document inside…
- 2 mths ago
- 234
- Email, Envelope, & Landing Page
How-To: Video Request Campaigns
Video Request Campaigns are a great option if you'd like to solicit videos from students or other organization members! Send a Video Request with recording instructions and they can reply with a…
- 2 mths ago
- 566
- Building A Campaign

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ThankGiving Partnership & Resources

How-To: ThankGiving Campaigns

User Permission Levels

Notification Settings

The Metrics Page

Internet Explorer 11 - End of Support

Video Library: Folders

RNL Engage and RNL ScaleFunder Integrations

Video Library Settings

Help: Video Issues

How-To: Thank You Campaigns

Unmuting a ThankView Video

Help: Recipients & Contacts

Deleting Contacts

Help: Duplicate Names on the Recipient

Editing and Deleting Campaigns

Downloading Videos

All About: Captions

Video Editing

FAQs: Video

Combining Multiple Videos

How-To: ODDER Campaigns

Uploading Landing Page Backgrounds

Uploading a PDF to a Landing Page

How-To: Video Request Campaigns

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