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Campaigns Part III: Crafting Your Email
https://www.loom.com/share/f644086a8aa24039873c6fcd54f76ddf
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Campaigns Part II: The Recipient's Page
https://www.loom.com/embed/982eae13e74d4c2cb7ccc934c8dcdce4
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Campaigns Part I: The Campaign Types
https://www.loom.com/embed/ca538adfcc2849b990814621fd5270fd
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ThankView Campaign Walkthrough
https://www.loom.com/embed/0345a9ebcc9641038997addbe7b9c3ef
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Uploading Recipients from RE NXT Lists
We know you love our Raiser's Edge NXT integration, so we’ve been working to make it even more seamless. Now, you can import a list from your Raiser’s Edge database directly into ThankView - no more…
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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Assigning Recorders and Instructions using Tasks
We’re so excited to finally unveil Tasks! The Tasks feature is designed to take your teamwork to the next level by allowing the creation of recording assignments for your team in-platform.…
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Fundriver Impact x ODDER Integration
What is Fundriver Impact? A product of Fundriver, Fundriver Impact is an endowment management software that will let you pull relevant donor data in order to create PDFs for reporting.…
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The Solas Group Acquisition FAQ
I'm an EverTrue customer. What changes? What services does The Solas Group offer? Why did you acquire The Solas Group? What are the stats? By combining the leader in data engineering,…
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Sending and Resending ThankViews
Inside of a campaign, the Send page is where you'll schedule your your ThankViews to be sent - you also have the ability to resend them. Sending Campaigns Before sending your ThankViews,…
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What are campaign ideas I can use to get started?
During your free trial, we recommend creating and sending at least one campaign in order to enjoy the full ThankView experience, including analyzing your metrics.…
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What features are included in my free trial?
We’re helping you foster closer relationships with your donors by keeping it simple, efficient, and free for 14 days. You’ll be granted access to tools from all level packages including video editing,…
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Managing Custom Landing Pages and Envelopes
Your landing page and envelope are where your ThankView video is going to live, so needless to say - you want to make sure they’re pretty! If you need to make any changes to these elements or start…
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Common Error Messages
error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code 224002 can…
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Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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Using ThankView on a Mobile Device
While ThankView currently does not have an official app for mobile phones, the platform was still created to offer a great mobile experience through your phone's web browser.…
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Service-Level Agreement Policy
Our servers have had 99.9% uptime since launch. We do updates to our application weekly, but our updates are immediate and do not require downtime. In the event an update or server maintenance…
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Privacy Policy
The following privacy policy (the “Privacy Policy”) outlines the types of personal information that ThankView, LLC (“we,” “our,” or “us”) collects when operating services through our website https:…
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Data Storage FAQs
How long is my data saved? How is my data protected? Is ThankView cloud-based? How long is my data saved? Your data and contacts do not expire for the duration of your subscription.…