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What are campaign ideas I can use to get started?
During your free trial, we recommend creating and sending at least one campaign in order to enjoy the full ThankView experience, including analyzing your metrics.…
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Campaigns Part IV: Building Your Landing Page
https://www.loom.com/share/d981ea27a54d475684c8ff500126b155
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How to Resend Campaigns
https://www.loom.com/embed/e00fa13bd0f4422685151f16d6cb7953
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ThankView Product Updates: February 2024
2/5/24 Screen Recording Available for 1:1 Video In addition to webcam and video upload, you're now able to record your screen in your 1:1 Video communication! Record a tab, window,…
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How to Edit Recipient Contact Information
https://www.loom.com/embed/e313c07795ec40508d02fa9d01bec949
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Campaigns Part VI: Scheduling Your Sends
https://www.loom.com/share/ce022c5517ab422cbf9ad47314bc80d9
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ThankView Campaign Walkthrough
During this training, we will walk you through every part of the ThankView platform, including creating a campaign and analyzing metrics. To dive deeper into building campaigns,…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
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The Solas Group Acquisition FAQ
I'm an EverTrue customer. What changes? What services does The Solas Group offer? Why did you acquire The Solas Group? What are the stats? By combining the leader in data engineering,…
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All About: 1:1 Video Contact Linking
What is Contact Linking? 1:1 Video Contact Linking is a feature that allows you to connect your 1:1 videos to contacts in your ThankView portal. When you link a contact to a 1:1 Video,…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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1:1 Personal Video Walkthrough
During this training, we will walk you through the ThankView 1:1 Personal Video feature, including creating and sending a 1:1 video and reviewing best practices.…
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Accessing Past Videos in Your 1:1 Video Library
Picture this: you hop into your 1:1 Video page and notice all of the videos you recorded yesterday are gone! What now? Rest assured, they're all safe and sound - we just refresh the list every night…
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Stewarding Your Donors with ThankView + Q&A!
During this training, we will highlight some of our favorite examples and best practices, and showcase how to create a Thank You campaign. To learn more about creating a Thank You campaign,…
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NEW Campaign Type: Career Moves
https://www.loom.com/share/617adea67b2840e3936b74170b1df7a1?sid=18414c5c-b981-43ad-844c-5f63738c9e70
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How to Submit A Video That's Been Requested
https://www.loom.com/embed/7df4557a5d5c47b2b08d183689b0f531
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ThankView Product Updates: March 2024
3/27/24: Copy URL Only Option Available for 1:1 Video We've added the ability to copy the URL of your 1:1 videos without an attached thumbnail! This feature allows you to effortlessly share your…
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Big Book of Holidays for Your Campaign Calendar
Standard Holidays Jan 1 New Year’s Day 3rd Mon, Jan Martin Luther King Day 3rd Mon, Feb President's Day Last Mon, May Memorial Day Jun 19 Juneteenth July 4 Independence Day 1st Mon,…
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Screen Recording in 1:1 Video
We're excited to introduce screen recording as a new feature you can utilize while recording your 1:1 Personal Videos. Follow the steps below to get your best screen capture yet! Step 1.…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Navigating the Video Library
https://www.loom.com/embed/b9364ccad79148e38be227aee2411707
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Raising Funds with ThankView + Q&A!
During this training session, we will highlight some of our favorite examples and best practices, and showcase how to create an Appeals & Solicitations campaign.…
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Account Lock Policy for Overdue Invoices
Effective 4/6/23, EverTrue will begin locking accounts with overdue invoices. What does that mean for you? If you're a ThankView user with an invoice over 90 days past due,…