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Building Custom Landing Pages
The Landing Page is where your recipients view your videos, and is an opportunity to create a fully branded experience for them. The Landing Page Builder is available for Starter, Pro, Premium,…
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Accessibility Statement
ThankView’s mission is to build lasting relationships, especially through video, on behalf of those who make the world a better place. Our goal is to empower our partners with the tools and…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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ThankView Academy FAQs
How do I login? You may access ThankView Academy directly from the dropdown menu in the top right-hand corner or your ThankView portal. You may also enter https://academy.thankview.…
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What is a Tracking Pixel?
A tracking pixel is a graphic with dimensions of 1x1 pixels, which is small enough that visitors to the page shouldn't notice it. It is loaded when a user visits a website and it tracks user…
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All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
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Uploading Recipients from RE NXT Lists
We know you love our Raiser's Edge NXT integration, so we’ve been working to make it even more seamless. Now, you can import a list from your Raiser’s Edge database directly into ThankView - no more…
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Understanding Account Health
Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…
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ODDER Recipient FAQs
Why did I get a digital endowment report this year? How does it work? I think something is wrong with my report. What else does ThankView do? ODDER is our On Demand Digital Endowment Report product.…
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ThankGiving Resources
With ThankGiving, our partnership with Givebutter, you can collect donations quickly and easily, directly from your Landing Page. In addition to sending personalized videos to connect with your…
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Assigning Recorders and Instructions using Tasks
We’re so excited to finally unveil Tasks! The Tasks feature is designed to take your teamwork to the next level by allowing the creation of recording assignments for your team in-platform.…
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Managing Your Campaigns Page
Your Campaigns page is an area that will lay out a list of your campaigns, grouped into Active, Archived, and Deleted sections. By default, you will see your active campaigns and here you can manage…
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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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All About: Merge Fields
Have you ever gotten an email from a company's newsletter that referred to you by name? Chances are, their marketing team didn't type out personalized emails to each of their customers - they used…
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Blackbaud Raiser's Edge NXT Integration
Using the Blackbaud RE NXT integration, you can add contacts to a ThankView campaign, list, or send a video with Blackbaud workflows and track the results.…
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3 Tips for More Accessible Content
Accessibility is no longer an option, it's a necessity. That's true in general, but especially when it comes to connecting with people through video. It is crucial that you make your content…
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Embedding Forms on Your Landing Page
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can embed a form directly within your ThankView…
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Fundriver Impact x ODDER Integration
What is Fundriver Impact? A product of Fundriver, Fundriver Impact is an endowment management software that will let you pull relevant donor data in order to create PDFs for reporting.…
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RNL Engage and ScaleFunder Integrations
Our integration with Ruffalo Noel Levitz includes RNL Engage and ScaleFunder, and is available for customers within all package tiers. RNL Engage With this integration,…
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User Permission Levels
When managing users in your ThankView portal, you may set various permission levels that determine how much access that user has to create and edit content, record videos, pull metrics, etc.…
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Sending from a Custom Email Address (Configuring DNS)
ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…