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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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Using Advanced Metrics Filters
On the Metrics page, you're able to apply various filters to your data in order to export the specific data you need. You may apply a calendar filter, a campaign filter, or the advanced filter.…
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Managing Custom Landing Pages and Envelopes
Your landing page and envelope are where your ThankView video is going to live, so needless to say - you want to make sure they’re pretty! If you need to make any changes to these elements or start…
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Configuring Notifications
You can receive in-app or email notifications. These notifications will alert you when: a campaign just went live you've had a successful campaign your metrics are ready to download you have videos…
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Setting Up 2-Step Verification
2-Step Verification is an account setting that adds an extra layer of security to your account and the sensitive contact information you upload to ThankView.…
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Internet Explorer 11 - End of Support
Microsoft will be ending support for certain operating systems starting June 15, 2022. Microsoft has or will be dropping Internet Explorer 11 support for several apps including Microsoft Teams…
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Common Error Messages
error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code 224002 can…
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Accessing ThankView Academy
ThankView Academy is a dedicated learning center with courses designed to help you learn how to raise more funds, secure higher retention, and cultivate relationships that last.…
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Accessibility Statement
ThankView’s mission is to build lasting relationships, especially through video, on behalf of those who make the world a better place. Our goal is to empower our partners with the tools and…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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ThankView Academy FAQs
How do I login? You may access ThankView Academy directly from the dropdown menu in the top right-hand corner or your ThankView portal. You may also enter https://academy.thankview.…
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What is a Tracking Pixel?
A tracking pixel is a graphic with dimensions of 1x1 pixels, which is small enough that visitors to the page shouldn't notice it. It is loaded when a user visits a website and it tracks user…
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ODDER Recipient FAQs
Why did I get a digital endowment report this year? How does it work? I think something is wrong with my report. What else does ThankView do? ODDER is our On Demand Digital Endowment Report product.…
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ThankGiving Resources
With ThankGiving, our partnership with Givebutter, you can collect donations quickly and easily, directly from your Landing Page. In addition to sending personalized videos to connect with your…
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Assigning Recorders and Instructions using Tasks
We’re so excited to finally unveil Tasks! The Tasks feature is designed to take your teamwork to the next level by allowing the creation of recording assignments for your team in-platform.…
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Managing Your Campaigns Page
Your Campaigns page is an area that will lay out a list of your campaigns, grouped into Active, Archived, and Deleted sections. By default, you will see your active campaigns and here you can manage…
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Blackbaud Raiser's Edge NXT Integration
Using the Blackbaud RE NXT integration, you can add contacts to a ThankView campaign, list, or send a video with Blackbaud workflows and track the results.…
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3 Tips for More Accessible Content
Accessibility is no longer an option, it's a necessity. That's true in general, but especially when it comes to connecting with people through video. It is crucial that you make your content…
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Embedding Forms on Your Landing Page
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can embed a form directly within your ThankView…
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Fundriver Impact x ODDER Integration
What is Fundriver Impact? A product of Fundriver, Fundriver Impact is an endowment management software that will let you pull relevant donor data in order to create PDFs for reporting.…
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User Permission Levels
When managing users in your ThankView portal, you may set various permission levels that determine how much access that user has to create and edit content, record videos, pull metrics, etc.…