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Adding Overlays to Your Videos
Overlays are banners or frames that lay on top of your videos, though not your Intro Theme. We have a full library of overlays for you to choose from, but Premium clients may also request bespoke…
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Video Request Best Practices
The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…
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RNL Engage and ScaleFunder Integrations
Our integration with Ruffalo Noel Levitz includes RNL Engage and ScaleFunder, and is available for customers within all package tiers. RNL Engage With this integration,…
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Adding Custom Music to Your Intro
You may opt to add music to your Intro Theme when building your video sequence in a campaign. ThankView provides a library of music that is included in your subscription.…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Daily Send Limits
If you have unlimited contacts, there is a cap of 10,000 ThankView sends per day. ThankView allows your outreach to be personal and meaningful. In order to maintain our goal of purposeful outreach…
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Exporting Your Metrics
Exporting Metrics Go to the Metrics page > click Export Metrics. Select which report you'd like to export from the dropdown. Report Types Email Campaign Report:…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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EverTrue Integration
The EverTrue platform helps advancement teams engage constituents and increase giving potential with easy access to amazing data. You can see donor data side-by-side with ThankView views, shares,…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Making Adjustments to Scheduled Sends
You can schedule your ThankView campaigns to be sent up to one (1) year in advance. The Birthdays and Anniversaries campaign type allows you to send campaigns on a specific date for each recipient.…
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Zapier Integration
ThankView is publicly accessible on Zapier, which is a product that allows end users to integrate the web applications they use. The direct link to our Zapier app can be found at https://zapier.…
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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How to Design a New Landing Page
https://www.loom.com/embed/4d155359b01b4a08b8a07b0577f072d2 Image Color Picker: https://imagecolorpicker.com/en Color Contrast Checker: https://accessibleweb.com/color-contrast-checker/
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Bloomerang Integration
Bloomerang is a cloud based donor management and fundraising software for nonprofits of various sizes. Its core functionality includes a donor database and constituent relationship management (CRM)…
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Creating Lists Using Actionable Metrics
Actionable metrics allow you to track every step of your recipients' interactions in real-time and use that data to intelligently re-engage. You can create custom filtered lists based on your metrics…
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Terms and Conditions
This Client Agreement (the “Agreement” or “Terms”) is entered into by and between ThankView, LLC (referred to interchangeably as “ThankView”, or the “Company”) and that client (the “Client”)…
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Webinar: ThankView Best Practices
https://www.loom.com/embed/71f924b5838a48d7be63be6829c18d77 Managing ThankView Internally
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Beginner's Guide: ThankGiving Campaigns
The days of donation links and form-embedding are over! With ThankGiving, you can collect donations quickly and easily, directly from your Landing Page!…
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ThankGiving Resources
With ThankGiving, our partnership with Givebutter, you can collect donations quickly and easily, directly from your Landing Page. In addition to sending personalized videos to connect with your…
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3 Tips for More Accessible Content
Accessibility is no longer an option, it's a necessity. That's true in general, but especially when it comes to connecting with people through video. It is crucial that you make your content…
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Creating and Using Lists
Lists are folders of contacts that you can create to better organize your constituents. This can come in handy when you have certain segments you tend to use repeatedly across multiple campaigns.…
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Data Storage FAQs
How long is my data saved? How is my data protected? Is ThankView cloud-based? How long is my data saved? Your data and contacts do not expire for the duration of your subscription.…
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Privacy Policy
The following privacy policy (the “Privacy Policy”) outlines the types of personal information that ThankView, LLC (“we,” “our,” or “us”) collects when operating services through our website https:…