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Terms and Conditions
This Client Agreement (the “Agreement” or “Terms”) is entered into by and between ThankView, LLC (referred to interchangeably as “ThankView”, or the “Company”) and that client (the “Client”)…
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IP Addresses
IP Addresses If tests are not going through, or your ThankViews are going to spam even after setting these up, you will need to allow our IP addresses: @thankview.com @emails-txn1.thankview.…
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Internet Explorer 11 - End of Support
Microsoft will be ending support for certain operating systems starting June 15, 2022. Microsoft has or will be dropping Internet Explorer 11 support for several apps including Microsoft Teams…
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Accessibility Statement
ThankView’s mission is to build lasting relationships, especially through video, on behalf of those who make the world a better place. Our goal is to empower our partners with the tools and…
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Text Message (SMS) Policy
This policy applies to any text messages (SMS) you plan to send to your recipients. We will work with you so that your messages are sent with the consent of the recipient,…
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Switching Between Portals
ThankView considers a client a multi-portal organization when there are three portals under one account. A multi-portal organization has an additional permission level called Super Admin which allows…
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Configuring Default Campaign Settings
Setting campaign defaults is an efficient way to ensure the same selections for various elements when creating campaigns. Defaults you may set include: Campaign Font Envelope Landing Page Video Intro…
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Changing Your Email and Password
Updating Your Email Log into your ThankView portal and click the monogrammed dropdown in the upper right-hand corner. Click Settings > My Profile > Update name and email.…
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Updating Credit Card Information
Admins now have the ability to update their credit card information directly within their portal. Log into your ThankView portal and click the monogrammed dropdown in the upper right-hand corner.…
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Configuring Notifications
You can receive in-app or email notifications. These notifications will alert you when: a campaign just went live you've had a successful campaign your metrics are ready to download you have videos…
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Setting Up 2-Step Verification
2-Step Verification is an account setting that adds an extra layer of security to your account and the sensitive contact information you upload to ThankView.…
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Daily Send Limits
If you have unlimited contacts, there is a cap of 10,000 ThankView sends per day. ThankView allows your outreach to be personal and meaningful. In order to maintain our goal of purposeful outreach…
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RNL Engage and ScaleFunder Integrations
Our integration with Ruffalo Noel Levitz includes RNL Engage and ScaleFunder, and is available for customers within all package tiers. RNL Engage With this integration,…
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Blackbaud Raiser's Edge NXT Integration
Using the Blackbaud RE NXT integration, you can add contacts to a ThankView campaign, list, or send a video with Blackbaud workflows and track the results.…
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ThankGiving Resources
With ThankGiving, our partnership with Givebutter, you can collect donations quickly and easily, directly from your Landing Page. In addition to sending personalized videos to connect with your…
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Salesforce Integration
The Salesforce integration is a two-way integration where ThankView engagement data is pushed into Salesforce and Salesforce lists can be pulled into ThankView.…
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Gigg Partnership
Gigg is a social media engine and is the strongest way to gather, showcase, and create User-Generated Content (UGC) from your greatest students, alumni, fans, patients, guests, and more!…
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Community Funded Integration
Community Funded is a crowdfunding platform that equips you to take your fundraising to the next level by growing your donor network and connecting them to your greatest needs.…
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SFTP Documentation
SFTP (SSH File Transfer Protocol) is a secure file transfer protocol. An SFTP can automatically upload your ThankView data into the SFTP, which you can then connect to your CRM.…
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EverTrue Integration
The EverTrue platform helps advancement teams engage constituents and increase giving potential with easy access to amazing data. You can see donor data side-by-side with ThankView views, shares,…
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Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
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Bloomerang Integration
Bloomerang is a cloud based donor management and fundraising software for nonprofits of various sizes. Its core functionality includes a donor database and constituent relationship management (CRM)…
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Zapier Integration
ThankView is publicly accessible on Zapier, which is a product that allows end users to integrate the web applications they use. The direct link to our Zapier app can be found at https://zapier.…
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ODDER Recipient FAQs
Why did I get a digital endowment report this year? How does it work? I think something is wrong with my report. What else does ThankView do? ODDER is our On Demand Digital Endowment Report product.…
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Setting Up Microsoft Single Sign-On (SSO)
If you’ve ever logged into an account by skipping username/password entry and clicking a button that says ‘Log in with [Website]’ - congrats, you know what Single Sign-On (SSO) is!…