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Embedding Forms on Your Landing Page
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can embed a form directly within your ThankView…
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Changing and Deleting Videos
Changing Videos Go to the Videos section of your campaign. Select All recipients or select a recipient(s). On the bottom left-hand corner of the video(s), click the Change Video icon.…
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IP Addresses
IP Addresses If tests are not going through, or your ThankViews are going to spam even after setting these up, you will need to allow our IP addresses: @thankview.com @emails-txn1.thankview.…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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Text Message (SMS) Policy
This policy applies to any text messages (SMS) you plan to send to your recipients. We will work with you so that your messages are sent with the consent of the recipient,…
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Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
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Assigning Recorders and Instructions using Tasks
We’re so excited to finally unveil Tasks! The Tasks feature is designed to take your teamwork to the next level by allowing the creation of recording assignments for your team in-platform.…
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All About: Merge Fields
Have you ever gotten an email from a company's newsletter that referred to you by name? Chances are, their marketing team didn't type out personalized emails to each of their customers - they used…
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SFTP Documentation
SFTP (SSH File Transfer Protocol) is a secure file transfer protocol. An SFTP can automatically upload your ThankView data into the SFTP, which you can then connect to your CRM.…
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ThankView Campaign Walkthrough
https://www.loom.com/embed/0345a9ebcc9641038997addbe7b9c3ef
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Accessing ThankView Academy
ThankView Academy is a dedicated learning center with courses designed to help you learn how to raise more funds, secure higher retention, and cultivate relationships that last.…
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Managing Your Campaigns Page
Your Campaigns page is an area that will lay out a list of your campaigns, grouped into Active, Archived, and Deleted sections. By default, you will see your active campaigns and here you can manage…
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Beginner's Guide: Automated Birthday & Anniversary Campaigns
This step-by-step guide will teach you everything you need to know about creating either a Birthdays or Anniversaries campaign. The unique distinction between these two campaign types and the others…
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Beginner's Guide: ODDER Campaigns
ODDER stands for On-Demand Digital Endowment Reports and allows you to send static and dynamic PDF reports. ODDER is a separate product offering, so you will only have the ability to create an ODDER…
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Managing Custom Landing Pages and Envelopes
Your landing page and envelope are where your ThankView video is going to live, so needless to say - you want to make sure they’re pretty! If you need to make any changes to these elements or start…
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Selecting an Intro Theme
The Intro Theme, although optional, is a fun way to set the tone of your video with music, photos, or your organization's branding. We have an extensive library of templates you can use to reflect…
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Envelope, Thumbnail, or Animated Email Format?
The Message page is where you'll configure the email component of your campaign. This is the first point of contact your recipient has with their ThankView, so we want to make it count!…
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Displaying a PDF in a ThankView
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can display a PDF document directly beneath your…
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Setting Up Microsoft Single Sign-On (SSO)
If you’ve ever logged into an account by skipping username/password entry and clicking a button that says ‘Log in with [Website]’ - congrats, you know what Single Sign-On (SSO) is!…
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Sending Texts from a Custom Phone Number
Delivery via text with a custom phone number is available for Pro and Premium clients. Why make the distinction between email and text campaigns? To provide more insight regarding the performance of…
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Uploading Recipients from RE NXT Lists
We know you love our Raiser's Edge NXT integration, so we’ve been working to make it even more seamless. Now, you can import a list from your Raiser’s Edge database directly into ThankView - no more…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…
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5 Tips for Tidying Up Your Contacts
Bouncing from campaign to campaign, contacts can pile up quickly! Especially if you find yourself working with large campaigns, it can be tricky to figure out how to stay organized.…