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Choosing an Outro Theme
The Outro, which is optional, is the image or logo displayed at the conclusion of your video. To enable, toggle on Enable Outro, and either create a new Outro or select from one of your Outro…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
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Changing and Deleting Videos
Changing Videos Go to the Videos section of your campaign. Select All recipients or select a recipient(s). On the bottom left-hand corner of the video(s), click the Change Video icon.…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
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Campaign Types & Use Cases
It's helpful to categorize each campaign as accurately as you can so that you can compare the performance of different types of campaigns on your Metrics page.…
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Envelope, Thumbnail, or Animated Email Format?
The Message page is where you'll configure the email component of your campaign. This is the first point of contact your recipient has with their ThankView, so we want to make it count!…
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Setting Your Campaign Language
In addition to English, there are 9 other languages available. This will not affect the language displayed during the setup process, but it will change the following:…
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Utilizing Your Call-to-Action (CTA) Button
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can insert a link and create a call-to-action…
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Embedding Forms on Your Landing Page
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can embed a form directly within your ThankView…
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Making Adjustments to Scheduled Sends
You can schedule your ThankView campaigns to be sent up to one (1) year in advance. The Birthdays and Anniversaries campaign type allows you to send campaigns on a specific date for each recipient.…
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Displaying a PDF in a ThankView
Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can display a PDF document directly beneath your…
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Managing Your Campaigns Page
Your Campaigns page is an area that will lay out a list of your campaigns, grouped into Active, Archived, and Deleted sections. By default, you will see your active campaigns and here you can manage…
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Beginner's Guide: ThankGiving Campaigns
The days of donation links and form-embedding are over! With ThankGiving, you can collect donations quickly and easily, directly from your Landing Page!…
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Beginner's Guide: ODDER Campaigns
ODDER stands for On-Demand Digital Endowment Reports and allows you to send static and dynamic PDF reports. ODDER is a separate product offering, so you will only have the ability to create an ODDER…
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Beginner's Guide: Automated Birthday & Anniversary Campaigns
This step-by-step guide will teach you everything you need to know about creating either a Birthdays or Anniversaries campaign. The unique distinction between these two campaign types and the others…
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Beginner's Guide: Video Request Campaigns
This step-by-step guide will teach you everything you need to know about creating a Video Request campaign. Use this campaign type to request videos from students, faculty, staff, patients, parents,…
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Beginner's Guide: Thank You Campaigns
Whether you're brushing up on old skills or building your very first campaign, this step-by-step guide will teach you everything you need to know about creating a simple,…
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Adding Overlays to Your Videos
Overlays are banners or frames that lay on top of your videos, though not your Intro Theme. We have a full library of overlays for you to choose from, but Premium clients may also request bespoke…
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ThankView Academy FAQs
How do I login? You may access ThankView Academy directly from the dropdown menu in the top right-hand corner or your ThankView portal. You may also enter https://academy.thankview.…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…