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Editing Your 1:1 Videos
Editing the messages you record for 1:1 Personal Videos is as easy as editing any other video in your portal. Here, we'll walk through the steps and review the different functions you can utilize.…
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Setting 1:1 Landing Page and Envelope Defaults
If you tend to use the same landing and envelope details for most of your 1:1 communications, configuring default settings can be really helpful for streamlining your workflow.…
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Accessing Past Videos in Your 1:1 Video Library
Picture this: you hop into your 1:1 Video page and notice all of the videos you recorded yesterday are gone! What now? Rest assured, they're all safe and sound - we just refresh the list every night…
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1:1 Video Virtual Background Options
When recording videos, sometimes you want to get creative! And sometimes you just don't want the drab background of your office or WFH setup to be the star of your communications.…
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Beginner's Guide: 1:1 Mobile Video
ThankView 1:1 Mobile Video is a game-changing feature that allows you to record videos on the go without having to build entire campaigns! This flow allows you to quickly copy and paste a thumbnail…
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Beginner's Guide: 1:1 Personal Video
ThankView 1:1 Video is a helpful new feature that allows you to record one-off videos for your donors without having to build and configure entire campaigns!…
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Completing Your Assigned Recordings
So, you've been selected to be on a team of recorders and create personalized videos! Essentially, your admin will go in and assign you a list of recipients, and when you go into your portal,…
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How to Add and Edit Closed Captions
https://www.loom.com/embed/709126d47bf0447e952cf94aa7d00fd6 Caption Article: https://help.thankview.com/t/y4htrcg/all-about-closed-captions
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How to Edit Your Recorded Videos
https://www.loom.com/embed/ccf6072eef3b4ea4b6c647d77631a9e2
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How to Combine Multiple Videos
https://www.loom.com/embed/7a94650509ca4ac79f5c0b6464628060
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Navigating the Video Library
https://www.loom.com/embed/b9364ccad79148e38be227aee2411707
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Campaigns Part V: Creating Your Video Sequence
https://www.loom.com/embed/8e1c32cd6f3c4a059cc0ad2ebf22fa87
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
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3 Tips for Organizing Your Video Library
The Video Library holds all of the videos you've ever recorded in, uploaded to, or received into the ThankView platform. Whether you're a small shop or a large organization,…
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Video Request Best Practices
The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…
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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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Selecting an Intro Theme
The Intro Theme, although optional, is a fun way to set the tone of your video with music, photos, or your organization's branding. We have an extensive library of templates you can use to reflect…
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Choosing an Outro Theme
The Outro, which is optional, is the image or logo displayed at the conclusion of your video. To enable, toggle on Enable Outro, and either create a new Outro or select from one of your Outro…