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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
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Changing and Deleting Videos
Changing Videos Go to the Videos section of your campaign. Select All recipients or select a recipient(s). On the bottom left-hand corner of the video(s), click the Change Video icon.…
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The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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Adding Overlays to Your Videos
Overlays are banners or frames that lay on top of your videos, though not your Intro Theme. We have a full library of overlays for you to choose from, but Premium clients may also request bespoke…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…