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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? Why is my audio out of sync with my video? I don't see my video in my Video Library, is it gone?…
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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
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All About: Closed Captions
We strongly recommend making closed captions a regular part of your campaign-building efforts! Creating accessible content is always a win, and we’ve made it super simple for you and your team to…
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Beginner's Guide: 1:1 Personal Video
ThankView 1:1 Video is a helpful new feature that allows you to record one-off videos for your donors without having to build and configure entire campaigns!…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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Changing and Deleting Videos
Changing Videos Go to the Videos section of your campaign. Select All recipients or select a recipient(s). On the bottom left-hand corner of the video(s), click the Change Video icon.…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Selecting an Intro Theme
The Intro Theme, although optional, is a fun way to set the tone of your video with music, photos, or your organization's branding. We have an extensive library of templates you can use to reflect…
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Adding Overlays to Your Videos
Overlays are banners or frames that lay on top of your videos, though not your Intro Theme. We have a full library of overlays for you to choose from, but Premium clients may also request bespoke…
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Video Request Best Practices
The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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Choosing an Outro Theme
The Outro, which is optional, is the image or logo displayed at the conclusion of your video. To enable, toggle on Enable Outro, and either create a new Outro or select from one of your Outro…
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How to Add and Edit Closed Captions
https://www.loom.com/embed/709126d47bf0447e952cf94aa7d00fd6 Caption Article: https://help.thankview.com/t/y4htrcg/all-about-closed-captions
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Beginner's Guide: 1:1 Mobile Video
ThankView 1:1 Mobile Video is a game-changing feature that allows you to record videos on the go without having to build entire campaigns! This flow allows you to quickly copy and paste a thumbnail…
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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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3 Tips for Organizing Your Video Library
The Video Library holds all of the videos you've ever recorded in, uploaded to, or received into the ThankView platform. Whether you're a small shop or a large organization,…
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Setting 1:1 Landing Page and Envelope Defaults
If you tend to use the same landing and envelope details for most of your 1:1 communications, configuring default settings can be really helpful for streamlining your workflow.…
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Editing Your 1:1 Videos
Editing the messages you record for 1:1 Personal Videos is as easy as editing any other video in your portal. Here, we'll walk through the steps and review the different functions you can utilize.…
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How to Combine Multiple Videos
https://www.loom.com/embed/7a94650509ca4ac79f5c0b6464628060