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Writing Strong Subject Lines and Email Messages
The subject line and email message will often determine whether or not your recipient opens your ThankView or not. Let's explore ways to nail the copy inside of your campaign! Also,…
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Accessing ThankView Academy
ThankView Academy is a dedicated learning center with courses designed to help you learn how to raise more funds, secure higher retention, and cultivate relationships that last.…
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Managing Users in Your Portal
A user is an individual with a unique login to a ThankView portal. Only Admins can add, edit, and delete users. Adding Users Log into your ThankView portal and click the monogrammed dropdown in the…
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User Permission Levels
When managing users in your ThankView portal, you may set various permission levels that determine how much access that user has to create and edit content, record videos, pull metrics, etc.…
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3 Tips for Organizing Your Video Library
The Video Library holds all of the videos you've ever recorded in, uploaded to, or received into the ThankView platform. Whether you're a small shop or a large organization,…
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Video Request Best Practices
The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…
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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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3 Tips for More Accessible Content
Accessibility is no longer an option, it's a necessity. That's true in general, but especially when it comes to connecting with people through video. It is crucial that you make your content…
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Creating Lists Using Actionable Metrics
Actionable metrics allow you to track every step of your recipients' interactions in real-time and use that data to intelligently re-engage. You can create custom filtered lists based on your metrics…
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All About: Metrics
Metrics Glossary Total Sent: ThankViews sent from your portal Opened: the number of recipients who opened their ThankView email Clicked: the number of recipients who clicked to watch their video…
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Using Advanced Metrics Filters
On the Metrics page, you're able to apply various filters to your data in order to export the specific data you need. You may apply a calendar filter, a campaign filter, or the advanced filter.…
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Exporting Your Metrics
Exporting Metrics Go to the Metrics page > click Export Metrics. Select which report you'd like to export from the dropdown. Report Types Email Campaign Report:…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…
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Understanding Account Health
Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…
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Adding Custom Music to Your Intro
You may opt to add music to your Intro Theme when building your video sequence in a campaign. ThankView provides a library of music that is included in your subscription.…
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Designing Custom Envelopes
The envelope format allows you to deliver your video via a digital envelope, and is an opportunity to create a fully branded experience for them. The Envelope Builder is available for Pro and Premium…
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Building Custom Landing Pages
The Landing Page is where your recipients view your videos, and is an opportunity to create a fully branded experience for them. The Landing Page Builder is available for Starter, Pro, Premium,…
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Sending Texts from a Custom Phone Number
Delivery via text with a custom phone number is available for Pro and Premium clients. Why make the distinction between email and text campaigns? To provide more insight regarding the performance of…
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Sending from a Custom Email Address (Configuring DNS)
ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…
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Web-Safe Campaign Fonts
Web-safe fonts are fonts that can adapt to any browser on any device. We have Basic Fonts that will always be displayed properly on a web page, even if these fonts aren't installed on your users' or…
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Sending ThankViews to Separate Contacts that Share One Email Address
ThankView de-duplicates a contact when you add them more than once so that there is only one contact profile per recipient in your portal. The email address is the main identifier.…
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Adding, Editing, Deleting Contacts
Adding Contacts Contacts Page Log into your ThankView portal, click Contacts, then click + Add Contacts. You can either upload a spreadsheet (.csv, .xls, .xlsx) or add the data manually.…
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All About: Merge Fields
Have you ever gotten an email from a company's newsletter that referred to you by name? Chances are, their marketing team didn't type out personalized emails to each of their customers - they used…
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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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Selecting an Intro Theme
The Intro Theme, although optional, is a fun way to set the tone of your video with music, photos, or your organization's branding. We have an extensive library of templates you can use to reflect…