You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.

If you are uploading an Excel file with multiple tabs, export it as a .csv file since the platform can't read multiple tabs.

If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.