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All About: 1:1 Video Contact Linking
What is Contact Linking? 1:1 Video Contact Linking is a feature that allows you to connect your 1:1 videos to contacts in your ThankView portal. When you link a contact to a 1:1 Video,…
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5 Tips for Tidying Up Your Contacts
Bouncing from campaign to campaign, contacts can pile up quickly! Especially if you find yourself working with large campaigns, it can be tricky to figure out how to stay organized.…
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Creating and Using Lists
Lists are folders of contacts that you can create to better organize your constituents. This can come in handy when you have certain segments you tend to use repeatedly across multiple campaigns.…
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Campaigns Part II: The Recipient's Page
https://www.loom.com/embed/982eae13e74d4c2cb7ccc934c8dcdce4
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How to Create Custom Merge Fields
https://www.loom.com/embed/ea7b943a403e4e3fa6517223d8d66b4c
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How to Edit Recipient Contact Information
https://www.loom.com/embed/e313c07795ec40508d02fa9d01bec949
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Webinar: Organizing Contacts & Lists
https://www.loom.com/embed/0e12b0fb0cd343b1a4f742c4b2e913a5
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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Adding, Editing, Deleting Contacts
Adding Contacts Contacts Page Log into your ThankView portal, click Contacts, then click + Add Contacts. You can either upload a spreadsheet (.csv, .xls, .xlsx) or add the data manually.…
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…