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Adding, Editing, Deleting Contacts
Adding Contacts Contacts Page Log into your ThankView portal, click Contacts, then click + Add Contacts. You can either upload a spreadsheet (.csv, .xls, .xlsx) or add the data manually.…
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5 Tips for Tidying Up Your Contacts
Bouncing from campaign to campaign, contacts can pile up quickly! Especially if you find yourself working with large campaigns, it can be tricky to figure out how to stay organized.…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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Creating and Using Lists
Lists are folders of contacts that you can create to better organize your constituents. This can come in handy when you have certain segments you tend to use repeatedly across multiple campaigns.…
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Webinar: Organizing Contacts & Lists
https://www.loom.com/embed/0e12b0fb0cd343b1a4f742c4b2e913a5
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How to Create Custom Merge Fields
https://www.loom.com/embed/ea7b943a403e4e3fa6517223d8d66b4c
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Campaigns Part II: The Recipient's Page
https://www.loom.com/embed/982eae13e74d4c2cb7ccc934c8dcdce4
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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How to Edit Recipient Contact Information
https://www.loom.com/embed/e313c07795ec40508d02fa9d01bec949
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All About: 1:1 Video Contact Linking
What is Contact Linking? 1:1 Video Contact Linking is a feature that allows you to connect your 1:1 videos to contacts in your ThankView portal. When you link a contact to a 1:1 Video,…