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Adding Custom Music to Your Intro
You may opt to add music to your Intro Theme when building your video sequence in a campaign. ThankView provides a library of music that is included in your subscription.…
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Updating Credit Card Information
Admins now have the ability to update their credit card information directly within their portal. Log into your ThankView portal and click the monogrammed dropdown in the upper right-hand corner.…
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Gigg Partnership
Gigg is a social media engine and is the strongest way to gather, showcase, and create User-Generated Content (UGC) from your greatest students, alumni, fans, patients, guests, and more!…
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Webinar: Envelope & Landing Page Design
https://www.loom.com/embed/2ed01fbdbc0345c1b1360b8b1fd9173b
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Webinar: ThankView Best Practices
https://www.loom.com/embed/71f924b5838a48d7be63be6829c18d77 Managing ThankView Internally
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Webinar: Organizing Contacts & Lists
https://www.loom.com/embed/0e12b0fb0cd343b1a4f742c4b2e913a5
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Webinar: Building an ODDER Campaign
https://www.loom.com/embed/b3ee35d8b12b4201a3ae384d9bf0a1d1
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Webinar: Using ThankGiving
https://www.loom.com/embed/340e089d86a24dcb83c1ad62d6b0a316
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Setting Your Campaign Language
In addition to English, there are 9 other languages available. This will not affect the language displayed during the setup process, but it will change the following:…
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Writing Strong Subject Lines and Email Messages
The subject line and email message will often determine whether or not your recipient opens your ThankView or not. Let's explore ways to nail the copy inside of your campaign! Also,…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Choosing an Outro Theme
The Outro, which is optional, is the image or logo displayed at the conclusion of your video. To enable, toggle on Enable Outro, and either create a new Outro or select from one of your Outro…
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Sending ThankViews to Separate Contacts that Share One Email Address
ThankView de-duplicates a contact when you add them more than once so that there is only one contact profile per recipient in your portal. The email address is the main identifier.…
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Configuring Default Campaign Settings
Setting campaign defaults is an efficient way to ensure the same selections for various elements when creating campaigns. Defaults you may set include: Campaign Font Envelope Landing Page Video Intro…
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Changing Your Email and Password
Updating Your Email Log into your ThankView portal and click the monogrammed dropdown in the upper right-hand corner. Click Settings > My Profile > Update name and email.…
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Switching Between Portals
ThankView considers a client a multi-portal organization when there are three portals under one account. A multi-portal organization has an additional permission level called Super Admin which allows…
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Text Message (SMS) Policy
This policy applies to any text messages (SMS) you plan to send to your recipients. We will work with you so that your messages are sent with the consent of the recipient,…
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The Solas Group Acquisition FAQ
I'm an EverTrue customer. What changes? What services does The Solas Group offer? Why did you acquire The Solas Group? What are the stats? By combining the leader in data engineering,…
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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Adding, Editing, Deleting Contacts
Adding Contacts Contacts Page Log into your ThankView portal, click Contacts, then click + Add Contacts. You can either upload a spreadsheet (.csv, .xls, .xlsx) or add the data manually.…
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Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
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Campaigns Part VI: Scheduling Your Sends
https://www.loom.com/share/ce022c5517ab422cbf9ad47314bc80d9