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Video Requests & Replies
Contents Overview What should I include in my written instructions? What should I include in my video instructions? Should I request personalized videos?…
- 6 mths ago
- 125
- Tips and Tricks
Organizing the Video Library
Contents Overview Sort your videos into folders. Tag your videos. Create an internal plan. Overview The Video Library holds all of the videos you've ever recorded in, uploaded to,…
- 6 mths ago
- 54
- Tips and Tricks
Managing Contacts and Lists
Contents Overview Managing Contacts Managing Lists Overview Contacts, or recipients, are the individuals to whom you are sending ThankViews. Lists are folders of contacts that enable you to organize…
- 6 mths ago
- 184
- Tips and Tricks
Writing Subject Lines and Email Messages
Contents Overview Crafting Great Subject Lines Best Practices Examples Writing Effective Email Messages Best Practices Examples Overview The subject line and email message will often determine…
- 6 mths ago
- 1,850
- Tips and Tricks
Common Error Messages
Contents error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code…
- 6 mths ago
- 94
- Troubleshooting
Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
- 6 mths ago
- 17
- Troubleshooting
Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
- 6 mths ago
- 6
- Troubleshooting
Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
- 6 mths ago
- 9
- Troubleshooting
Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
- 6 mths ago
- 17
- Troubleshooting
Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
- 6 mths ago
- 12
- Troubleshooting
Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
- 6 mths ago
- 13
- Troubleshooting
Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
- 6 mths ago
- 230
- Troubleshooting
Using ThankView on a Mobile Device
Contents Overview FAQs Overview While ThankView currently does not have an official app for mobile phones, the platform was still created to offer a great mobile experience through your phone's web…
- 6 mths ago
- 63
- Troubleshooting
Microsoft SAML 2.0 Single Sign On (SSO)
Contents Overview What is SSO? Benefits of SSO Authentication Setting Up Microsoft SAML 2.0 Single Sign On (SSO) New Thankview User Requests Access Notification Settings Overview We’ve added an…
- 6 mths ago
- 141
- Integrations and Partnerships
Zapier Integration
Contents Overview Enabling ThankView in Zapier ThankView Triggers ThankView Actions Overview ThankView is publicly accessible on Zapier, which is a product that allows end users to integrate the web…
- 6 mths ago
- 208
- Integrations and Partnerships
ODDER Recipient FAQs
Contents Overview Why did I get a digital endowment report this year? How does it work? I think something is wrong with my report. What else do you guys do?…
- 6 mths ago
- 37
- Integrations and Partnerships
Bloomerang Integration
Contents Overview How much does the integration cost? How do I set up the integration? What workflows are available? Overview Bloomerang is a cloud based donor management and fundraising software…
- 6 mths ago
- 101
- Integrations and Partnerships
Animoto Partnership
Animoto is a cloud-based video creation service that produces video from photos, video clips, and music into video slideshows, and customized web-based presentations.…
- 6 mths ago
- 324
- Integrations and Partnerships
EverTrue Integration
Contents Overview Setting up the Integration Evertrue ThankView Interaction File Imports For Customers Writing Interactions in Evertrue ThankView Delivery Necessary Data Custom Field Mapping from…
- 6 mths ago
- 201
- Integrations and Partnerships
SFTP Documentation
Contents Overview SFTP Documentation Exporting Metrics Overview SFTP (SSH File Transfer Protocol) is a secure file transfer protocol. An SFTP can automatically upload your ThankView data into the…
- 6 mths ago
- 284
- Integrations and Partnerships
Community Funded Integration
Contents Overview Integrating with ThankView Story Overview Community Funded is a crowdfunding platform that equips you to take your fundraising to the next level by growing your donor network and…
- 6 mths ago
- 124
- Integrations and Partnerships
Gigg Partnership
Contents Overview Features Social Inbox The Board Analytics How Does Gigg Work With ThankView? Overview Gigg is a social media engine and is the strongest way to gather, showcase,…
- 6 mths ago
- 36
- Integrations and Partnerships
Salesforce Integration
Contents Overview Setting up the Salesforce Integration Pulling Salesforce Lists into ThankView Pushing ThankView Engagement Data into Salesforce Overview The Salesforce integration is a two-way…
- 6 mths ago
- 654
- Integrations and Partnerships
ThankGiving Resources
Contents Overview Givebutter Resources Overview With ThankGiving, our partnership with Givebutter, you can collect donations quickly and easily, directly from your Landing Page.…
- 6 mths ago
- 179
- Integrations and Partnerships
Blackbaud Raiser's Edge NXT Integration
Contents Overview Setting Up the Integration Create a ThankView workflow after a gift is added in NXT Workflows Track ThankViews as an action in NXT Custom Fields Create a note in NXT when a…
- 6 mths ago
- 1,640
- Integrations and Partnerships

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All topics

Video Requests & Replies

Organizing the Video Library

Managing Contacts and Lists

Writing Subject Lines and Email Messages

Common Error Messages

Why won't my browser open ThankView?

Why is my webcam not recording when using Safari and a Bluetooth device?

Why are my videos pixelated when recording on iPhone/iPad?

Why is my audio out of sync with my video?

Why am I receiving an error message when recording with my webcam?

Why am I getting a file-type error when uploading my list?

Why are my recipients invalid?

Using ThankView on a Mobile Device

Microsoft SAML 2.0 Single Sign On (SSO)

Zapier Integration

ODDER Recipient FAQs

Bloomerang Integration

Animoto Partnership

EverTrue Integration

SFTP Documentation

Community Funded Integration

Gigg Partnership

Salesforce Integration

ThankGiving Resources

Blackbaud Raiser's Edge NXT Integration

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