Best Practices

  • 5 Tips for Tidying Up Your Contacts

    Bouncing from campaign to campaign, contacts can pile up quickly! Especially if you find yourself working with large campaigns, it can be tricky to figure out how to stay organized.…

  • Webinar: ThankView Best Practices

    https://www.loom.com/embed/71f924b5838a48d7be63be6829c18d77 Managing ThankView Internally

  • Writing Strong Subject Lines and Email Messages

    The subject line and email message will often determine whether or not your recipient opens your ThankView or not. Let's explore ways to nail the copy inside of your campaign! Also,…

  • Sending ThankViews to Separate Contacts that Share One Email Address

    ThankView de-duplicates a contact when you add them more than once so that there is only one contact profile per recipient in your portal. The email address is the main identifier.…

  • Campaign Types & Use Cases

    It's helpful to categorize each campaign as accurately as you can so that you can compare the performance of different types of campaigns on your Metrics page.…

  • Utilizing Your Call-to-Action (CTA) Button

    Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can insert a link and create a call-to-action…

  • Envelope, Thumbnail, or Animated Email Format?

    The Message page is where you'll configure the email component of your campaign. This is the first point of contact your recipient has with their ThankView, so we want to make it count!…

  • Displaying a PDF in a ThankView

    Including a call-to-action element is an excellent way to drive your recipients to complete some sort of task or action after watching your video. You can display a PDF document directly beneath your…

  • Daily Send Limits

    If you have unlimited contacts, there is a cap of 10,000 ThankView sends per day. ThankView allows your outreach to be personal and meaningful. In order to maintain our goal of purposeful outreach…

  • Designing Custom Envelopes

    The envelope format allows you to deliver your video via a digital envelope, and is an opportunity to create a fully branded experience for them. The Envelope Builder is available for Pro and Premium…

  • Building Custom Landing Pages

    The Landing Page is where your recipients view your videos, and is an opportunity to create a fully branded experience for them. The Landing Page Builder is available for Starter, Pro, Premium,…

  • Understanding Account Health

    Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…

    • updated 2 mths ago
    • 1019
    • 1
    • Metrics

  • Video FAQs

    What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…

    • updated 1 yr ago
    • 2495
    • 1
    • Videos

  • 3 Tips for More Accessible Content

    Accessibility is no longer an option, it's a necessity. That's true in general, but especially when it comes to connecting with people through video. It is crucial that you make your content…

  • User Permission Levels

    When managing users in your ThankView portal, you may set various permission levels that determine how much access that user has to create and edit content, record videos, pull metrics, etc.…

  • Sending from a Custom Email Address (Configuring DNS)

    ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. So, you want to send from a custom email address?…

  • Video Request Best Practices

    The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the…

  • 3 Tips for Organizing Your Video Library

    The Video Library holds all of the videos you've ever recorded in, uploaded to, or received into the ThankView platform. Whether you're a small shop or a large organization,…

  • Adding Overlays to Your Videos

    Overlays are banners or frames that lay on top of your videos, though not your Intro Theme. We have a full library of overlays for you to choose from, but Premium clients may also request bespoke…

Content aside