The Video Request campaign type allows you to request and receive videos from your recipients within the ThankView platform. This campaign type includes instructions and auto reminders for the recorders. A video reply is a video that is sent as a reply to a ThankView. This could be from a recorder of a Video Request campaign or a regular recipient sending a video reply of how much they love receiving ThankViews.

What should I include in my written instructions?

• Who they are (name, location, major, etc.)
• Why they're recording a video (to say thank you, to share their story, etc.)
• How long the video should be (30-60 seconds is ideal for most content)

What should I include in my video instructions?

The best use of the ability to attach a video to a Video Request campaign is to show your recorders exactly what you're looking for. Introduce yourself and then explain that you are providing a general example of the kind of video you'd like them to record. This will set correct expectations and make your recorders feel more at ease.

Should I request personalized videos?

Personalize as often as possible, yes! You can include merge fields of recipient information in your Request Instructions so that your recorders can address a donor, alum, volunteer, etc. by first name.

On average, we see a 35% higher retention rate with personalized videos compared to generic content. This just means that your recipients are 35% more likely to finish watching your video if it includes something personal, like their first name.

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If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.